Returns & refunds

Return anything within 7 days of delivery — for any reason — as long as it comes back exactly as it arrived

Returning in 3 steps

  • 01 · Tell us

    Send us a message through our contact form within 7 days of delivery, with your order number

  • 02 · Send it back

    We'll reply with return instructions. For change-of-mind returns, return shipping is on you

  • 03 · Get your money

    Once it's back and checked, we refund your original payment method within 30 days — usually much sooner
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The one rule

Respect the piece, keep it clean, send it back complete.

Returns must come back exactly as delivered: unworn, unwashed, unaltered, and with all tags, labels, packaging, and accessories included. Items that do not meet this standard cannot be accepted and will be sent back to you

The details

Faulty, damaged or the wrong item?

Contact us within 6 months of delivery. We'll repair, replace or refund it — your choice — in line with the Consumer Protection Act, and we'll cover the return shipping

Can I cancel my order?

Yes — any time before it's dispatched, for a full refund

What if an item becomes unavailable?

Because we source each order after it's placed, a piece can occasionally sell out at our supplier. If that happens, we'll tell you straight away and refund you in full

Need to start a return?

Contact us